Setting call control in 3rd-party apps

Account owners and admins can enable or disable a policy setting for call control in 3rd-party apps that use Zoom Phone. Enabling call control allow users to control calls from 3rd-party apps, including making, accepting, ending, declining, and recording calls.

3rd-party apps include those in the Zoom Marketplace.

Note: While this setting doesn't affect the click-to-dial or highlight-to-dial features with the Zoom app directly, but some Marketplace Apps, such as Salesforce and Hubspot, do utilize the and require it be enabled to place calls from Salesforce or Hubspot. 

Prerequisites for enabling or disabling call control in 3rd-party apps

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license

How to enable or disable call control in 3rd-party apps

Note: This policy setting can only be changed at the account level.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Zoom Phone tab.
4. Click the Automatically Call From 3rd Party Apps toggle to enable or disable it:
   • If enabled, users can control calls from 3rd-party apps, including making, accepting, ending, declining, and recording calls. When making a call from a 3rd-party app, Zoom will prompt the user and ask if they want to automatically make calls from the associated 3rd-party app. They can also set a duration to determine how long calls will be automatically placed for them. They can change this later in their phone settings. When making a call from the 3rd-party app, Zoom will automatically dial and call the number. If the set duration has passed, Zoom will dial the number, but not call it.
   • If disabled, users can't control calls from 3rd-party apps, including making, accepting, ending, declining, and recording calls. When making a call from a 3rd-party app, Zoom will dial the number, but not call it.