Count attendees in Zoom Rooms

Zoom Rooms can automatically count the in-room attendees in your Zoom Room and display this information on Dashboard.

When enabling this feature, you will need to confirm that you are complying with local laws and regulations and will provide notice and collect consent if necessary.

This article covers:

• How to enable the Count In-Room Attendees feature
• How to view the In-Room Attendee Count
• How the attendee count feature temporarily stores information  
  • Windows and macOS
  • Zoom Rooms Appliances
• How to do a Real-time People Count
  • Real-Time People Count on the Zoom Dashboard
  • Real-Time People Count on the Zoom Rooms Scheduling Display

Prerequisites for counting attendees

• Business, Education or API Plan
• Zoom Rooms global minimum version or higher
• Account owner, admin, or Zoom Rooms management role to enable

How to enable the Count In-Room Attendees feature

Follow these steps to enable this feature for all Zoom Rooms on your account. You can also enable this for a location, floor, or individual room. Read more about changing settings based on location.

1. Sign in to the Zoom web portal.
2. Click Room Management, then Zoom Rooms. 
3. Click Account Settings.
4. Click the Meeting tab.
5. Click the toggle next to Count the number of people in room.
6. View the terms and click I Understand to agree.
7. If a verification dialog displays, click Enable. 

How to view the In-Room Attendee Count

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Dashboard.
3. Click Meetings.
4. Click Past Meetings.
5. Click the ID of the meeting you would like to view the in-room attendee count for.
6. The attendee count will appear next to the room name in the meeting details. If the attendee count is not available, a line will appear next to the attendee icon.

How the attendee count feature temporarily stores information  

Windows and macOS

When using the attendee count feature for Zoom Rooms, the Zoom room computer will store and count images to generate a participant count temporarily. These files are temporarily stored in the following locations:

Windows: %appdata%\ZoomRooms\logs\FaceCount

macOS: ~/Library/Logs/ZoomRooms/faceCount

These files will be removed under the following conditions:

• When the meeting or counting has finished
• When logging out of the Zoom Room
• During the Zoom Room's startup process
• If the setting is disabled

Zoom Rooms Appliances

When using the attendee count feature for Zoom Rooms Appliances, the Zoom Room Appliance will query the Appliance firmware using an API to receive the participant count. The Zoom Rooms software does not create or store images to generate a participant count.

How to do a Real-time People Count

For real-time people counting in Zoom Rooms, the hardware listed below is required.  This real-time functionality is currently not processed inside of Zoom Rooms software and is instead provided on hardware from these manufacturers.

Note: Support for Real-Time People Count requires Zoom Rooms version 5.5.0+ for all platforms.

Real-Time People Count on the Zoom Dashboard

Real-Time People Count on the Zoom Rooms Scheduling Display